One More Customer - Fran Tarkenton
is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep’s latest book, The Convenience Revolution, shares insights on how to leverage convenience as a way to differentiate yourself from your competition.Shep hosts his own television program Be Amazing or Go Home, available on Amazon Prime, and is also the creator of The Customer Focus, a customer service training program that helps clients develop a culture and loyalty mindset. For more information visit www.Hyken.com.